Shipping & Returns
We fully understand you will be keen to receive your consignment of plants. Our aim is to dispatch your orders as quickly as practically possible. In almost all cases this will be within 24 hours of placement, excepting weekends (as our carriers are not operating).
We request that all orders are paid for in full prior to delivery please, either by …
Payment Express via credit card - details to be entered on our encrypted and secure site.
Internet banking / direct credit - credited to the bank account details displayed on our website.
Please note, from a timing perspective you order is not deemed to be
placed until cleared funds have appeared in our account and/or your
credit card transaction has been completed in full.
Note: All prices on this website are in New Zealand dollars, include GST (15% Goods & Services Tax), and are subject to change without notice.
Pick up from the Nursery
Shipping and HandlingPalmsOnline plants are normally shipped in cardboard boxes, larger orders by pallet. Typically these are more than enough to cope with traditional freight channels under normal circumstances. If you have a specific requirement or need with freight and handling please let us know. In the unusual circumstance that your packaging may be ripped or damaged on arrival, please contact us without delay. We will liaise with our contracted carrier to re-deliver a non-damaged parcel and uplift the damaged item.
TO BE INCLUDED ...
From the point of dispatch, usual delivery for North Island metropolitan areas takes place within 24 - 48 hours. Rural and South Island deliveries can potentially take slightly longer @ around 48 – 72 hours.
Please note, we use and recommend PBT couriers as our preferred carrier in most cases. If you have a specific carrier request, please let us know, we will do our best to accommodate your needs. Please note - We are unable to sell or ship outside of New Zealand during the time frames noted above. Exporting requires additional co-ordination that is not possible to put a clear time-frame on.
Out of Stock
If a product is out of stock, we will contact you as quickly as
possible. In almost all cases products are available ex-stock. In the
unusual event that we are out of stock of your particular product we
will keep you informed of …
- The estimated time of delivery of your out of stock product and
- OR offer another product as an alternative as agreed by you
If for any reason you are not happy with your purchase, please contact us within 7 days. You can return the product to us for a replacement or refund which shall be granted at our discretion.
Once we have been informed we will advise you of a Returns Authority (RA#) number to include on the package being returned and the delivery location of our warehouse to courier it to.
Please arrange a courier to uplift the product and deliver to our warehouse or representatives address as supplied by us. If a replacement product is being supplied by return, we will dispatch immediately.
If a refund is being granted to be credited to your account we will in these circumstances …
Direct Credit / Internet Banking – process a direct credited cash refund to your nominated account as supplied by you.
Payment Express via Credit Card Transaction – we will process a credit card refund to your card account via Payment Express.